Prem Jodo Cancellation & Refund Policy

At Prem Jodo, we are committed to complete transparency, fair billing, and high customer satisfaction.

This Cancellation and Refund Policy outlines the terms and procedures for cancelling subscriptions, requesting refunds for digital purchases, and resolving payment discrepancies in full accordance with standard merchant banking and payment aggregator operating guidelines.

Users can cancel recurring VIP memberships (Prem Jodo Plus, Gold, Platinum) at any time without any cancellation fees:

* Upon cancellation, your auto-renewal is terminated immediately, but you will continue to enjoy your active VIP privileges until the end of your current prepaid billing cycle.

Refunds are granted under the following verified circumstances:

• Duplicate / Multiple Charges: If an inadvertent technical glitch or network error results in double or multiple deductions for a single plan purchase.
• Failed Service Delivery / Payment Deducted but Not Activated: If your bank account, card, or UPI was debited, but your subscription or in-app digital items failed to activate within 24 hours of payment confirmation.
• Persistent Technical Defect: If our platform experiences a major server outage preventing you from accessing core paid features for an extended period, verified by our technical engineering team.
• Accidental Purchase Grace Window: If an unintended plan was purchased and a refund request is filed within 48 hours of purchase, provided none of the paid features (Super Likes, Boosts, Chat Unlocks, Coins) have been consumed.

Refunds will NOT be issued in the following scenarios:

• Consumed Virtual Items: Virtual coins, gift items, or profile spotlights that have already been spent or utilized.
• Violations of Community Guidelines: Accounts terminated, suspended, or banned due to harassment, hate speech, romance scams, catfishing, explicit solicitations, or fraudulent conduct.
• Partial Billing Period Utilization: Requests for pro-rata refunds made after substantial use of subscription features during the active month/cycle.
• Lack of Match Results: Prem Jodo provides matchmaking tools and discovery algorithms; however, matching outcomes depend on mutual user interest, and lack of matches is not grounds for a refund.

• UPI / Net Banking Refunds: Typically reflect in your bank account within 3 to 5 business days.
• Credit / Debit Card Refunds: Typically reflect within 5 to 7 business days, depending on your issuing bank's settlement cycle.
• Wallet Refunds: Typically credited within 24 to 48 hours.

To file a refund or billing discrepancy request, please follow these simple steps:

We encourage you to contact us first at [email protected] before raising an external bank chargeback. Our support team responds quickly and is authorized to issue instant reversals for verified billing discrepancies without hassle.