How does profile verification work on Prem Jodo?

Members submit a real-time selfie matched against their gallery photos using biometric AI verification to receive a verified blue badge.

Are payments and transactions secure?

Yes, 100% secure. All payments are processed through RBI-authorized 256-bit encrypted secure payment gateways.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription anytime directly from your profile settings or subscriptions page.

How Can We Help You?

Got questions or need help with your Prem Jodo account? Our 24x7 customer support team is here for you.

Frequently Asked Questions

Go to your Profile > tap 'Verify My Profile' > record a 3-second live selfie pose. Our biometric AI will confirm your identity within 60 seconds.

If subscribed via Google Play or Apple App Store, open your respective store subscriptions setting. If paid via UPI/Card, go to Profile > Settings > Manage Subscription > Cancel Auto-Renewal.

If your money was debited but features were not activated, or if you were charged twice, our billing team will process a full refund to your original payment method within 5 to 7 working days.

Tap the 3 dots (...) in the top corner of any user's profile or chat window, select 'Report & Block', and choose the reason. Our safety team acts immediately.

Go to Discovery Filters > Distance Radius to adjust search distance between 1 km to 100 km, or use Passport (Gold/Platinum) to search any city.

Send Us a Message

Our team typically responds in under 2 hours.